At Mikile, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund within 14 days of receiving your product. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase, such as your order confirmation, is also required.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a certain number of business days, depending on your bank or payment provider. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the product was defective or damaged upon arrival.

We value your trust and aim to make the refund process smooth and fair. If you receive a damaged, defective, or incorrect item, please contact our customer support immediately so we can arrange a replacement or full refund. Your satisfaction is our priority, and we are committed to ensuring you shop with confidence at Mikile.